Just before the Thanksgiving holiday, Ginger Donnan Events participated in a panel discussion to the New York Legal Marketing Association on tools to help “Present Ideas and Win Approval,” including event blueprints, extensive event lists, procedures and guidelines, comparisons, databases, working with internal politics and evaluation forms.
This recent blog post by marketer John Gibb, about getting involved in the survey development process, has inspired us to share our recommendations from the presentation about evaluation forms.
John’s point about actionable questions is spot-on. Evaluation forms typically include venue and logistics feedback but radio buttons don’t provide much usable information. We suggest phrasing these questions so they solicit feedback that can be turned into improvements, not just show a 9 out of 10 rating to constituents.
We also suggested working with others who could benefit from the survey. Events are a once-in-a-while opportunity to get up to speed on clients and prospects. Evaluation forms can find out their interests, such as what they want to know or learn about in the future, or, for the PR department, what news outlets do they access?
We agree with the Event Marketing Insider to keep it short - one page or back and front of one sheet – and format well, filling in the unnecessary white space that causes these forms to grow to multiple pages. But on one point, we must disagree. Go green without printed materials but don’t miss a person-to-person opportunity to collect evaluation forms. A reminder by the last speaker and hands out at the door will give you a better return than an online survey. Cull your responses post-event and follow up with a survey link to anyone that slipped by.
Tags: Event planner, holiday
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