by Ginger Donnan
I recently came across a fantastic way of describing the levels of service that a vendor or consultant provides. As Ed Delia describes it, we can be:
Commodity Suppliers: generic and lowest-priced
Trusted Suppliers: consistent and good to turn to in a pinch
Valued Suppliers: proactive and vocal with the client’s customer in mind
Preferred Suppliers: live and breathe continual improvement
Innovative Suppliers: influence the market
Partners: co-creators, seamlessly integrated into the client’s team
Strategic Partners: enter into joint ventures with the client
At the very least, Ginger Donnan Events strives to come in to a first-year event as a valued supplier, evaluating the event from top to bottom and keeping the attendees’ needs first and foremost. With our second-year clients, we are preferred suppliers looking for ways to take the event to the next level. Some second-year clients may even be consider us a partner.
In the middle, though, is the innovative supplier, someone or some company who is making a very public and visible difference in the industry, such as designer extraordinaire Preston Bailey, Howard Givner and his Super Planner iphone app or BidPal and their auction bidding device. This is a category that I would like Ginger Donnan Events to join.
Which level of service are you providing? What kind of supplier or partner do you aspire to be?