Posts Tagged ‘Venues’

Rescue Event Planning

Tuesday, January 17th, 2012

by Ginger Berman

I am often contacted by law firms whose large-scale or high-profile events are overwhelming their marketing team with the tasks and details needed to produce the event successfully. While I always recommend contacting an event planner before the going gets tough, I’ve learned that we can get-going with just 3-6 weeks notice if everyone has a clear picture of their roles and responsibilities. So we developed a quick-pick list of short-term event planning services to rescue our legal marketing friends, but helpful for other event planners as well:

REGISTRATION RESCUE

You need this if … you’re waking up in the middle of the night dreaming of clients out in the cold, standing on registration lines like tourists at the TKTS booth.

We arrive early, handle guest check-in at the registration desk, and clean up, so you can focus on developing relationships with your attendees, rather than managing logistics. Give us your guest list three days before and we’ll print and stuff your name tags too.

LOCATION RELATIONS

You need this if … you think the terms apron, boneyard and crescent all refer to things in the kitchen and you’d like to keep it that way.

Following your site selection and contract signing, we facilitate venue arrangements through clear and consistent communication in advance of the event and manage the needs that arise on-site during the event.

VENDOR RE-DEVELOPMENT

You need this if … you’ve talked to your go-to AV guy about microphones and a screen but can never seem to get through the estimate sitting in your inbox, especially since his equipment descriptions don’t contain any vowels.

We finalize proposals from vendors and manage their tasks through the event, including catering, consulting, destination management, entertainment, event design, graphic design, photography, printing, promotions, production (audio-visual, lighting, staging, videography), and transportation, among others.

The TASKMASTER

You need this if … every to-do on your legal pad is turning into you-do-two (because each task takes more steps than expected) or you-do-too (because swamped team members need more advance notice).

We lay out the list of roles and responsibilities in a detailed timeline, from the start of our involvement through the post-event debrief, and check in regularly with each person involved to report back as each task has been accomplished.

BRIEF RELIEF

You need this if … it all started with one partner, but nine others keep calling and sidelining your day as you go on a wild goose chase for just “one more thing” they need to know about the event.

We develop and update a Master Event Plan of all the services and event details, from the start of our involvement in the event planning process, and provide it to you as a reference on a regular basis.

When time and resources are tight, the key to producing a successful event is to have very clear, delineated roles, starting with the ones listed here. If you need to be rescued – or just need more info, including pricing for these services – email me at ginger@gingerdonnanevents.com.

Event Emergency Plans

Tuesday, August 30th, 2011

by Ginger Donnan

There’s nothing like a hurricane to make you focus on your emergency plan, at home, at work or for events. The stories we’ve been hearing from clients, vendors and volunteers are tough but luckily, not heartbreaking, since those we’ve talked to have come out the other side safe and sound. We didn’t have any events taking place for the past week but we’re never in the clear when it comes to upcoming events. September and October are still a part of hurricane season, not to mention the unthinkable, like once-in-a-century earthquakes and the ever-present threat of terrorist attacks.

Inclement Weather: For outdoor events and festivals, just a little rain can make for a complete change of plans including back-up indoor space, rescheduling or the cost of additional tents with or without sidewalls. For meetings and conferences, a little rain typically won’t change much, until the winds pick up and transportation gets difficult. The date of the event is too late to talk to your venues and vendors about flexibility in case of cancellation or postponement.

Natural Disasters: Just because the news says a hurricane is on the way, doesn’t mean you and your vendors are on the same page in terms of when force majeure comes into effect. Hurricane Irene hit New York Saturday afternoon but what if you had a brunch scheduled for earlier that day that no one planned to attend because they needed to be in their homes when the storm hit? Don’t wait to communicate.

Terrorist Attacks: It was one of many people’s first thoughts when the earthquake hit, because the threat of terrorist attacks has not gone away. You need to know your venue’s evacuation protocol, including when to stay put. Event planners are not first responders but they should be first communicators when an emergency happens just prior to or during an event they’ve organized. This doesn’t (necessarily) mean you get up to the podium and start pointing at exit signs but you do talk to the security/police and your client to confirm proceeding with the first step of a pre-established plan.

Coming soon: Our September newsletter shares our emergency plan for a 300+ person conference this past spring. Not on the mailing list? Sign up here.

NYC Event Venues

Tuesday, November 10th, 2009

We’ve been spending a lot of time over the past few weeks looking at New York City venues for some big dinners and receptions and here are our findings:

230 Fifth – This venue is known for their rooftop happy hour scene but a new buzz about it will start once they open their new room, the Fifth Avenue Empire Penthouse, for gala dinners and receptions. With 16 chandeliers and views of the all the best midtown skyscrapers, this space is set to fill a void left by the Rainbow Room.

Bridgewaters – One of the most flexible event spaces due to two large rooms and a wrap-around, outdoor deck, this venue has another incredible view – the Brooklyn Bridge, up close and personal.

Chelsea Art Museum – The bright red exterior should pique guests’ interest and the artwork and space inside will hold it. The 1st floor can hold almost 400 people for a cocktail reception and additional floors above can be used to expand the party.

Espace – This modern pair of rooms on the ground floor of the Atelier Building is run by the Capitale team, so they come to the scene with tons of experienced events behind them. They’ve taken it to the next level with upgraded equipment, including LED lighting technology.

La Venue – These four adjoining spaces, inside The Terminal Stores on the West Side, include beautiful brick work, hardwood floors and redwood columns. Guests enter the reception area from 28th Street and proceed into the largest area, Stage 6, which is 7,000 square feet. The built-in track lighting is ready and waiting to pin-spot tables but the low ceilings also beg for a Prohibition-themed event. 

Prince George Ballroom - Not your typical ballroom, thanks to the colorful, Byzantine mosaic ceiling and contrasting, modern, loft-like lobby.

Tribeca Rooftop – An old-y but good-y, well-loved by brides and non-profit organizations alike because of its varied space, rooftop (of course) and reasonable pricing for good food and service.

Many thanks to our good friends at Kool Events for their introductions!

Rocky Mountain Higher

Wednesday, August 5th, 2009

Last week we had the opportunity to return to a favorite city to hold events – Denver, Colorado. This is our third trip there in the past year and we’ll be headed back in May 2010 for a non-profit client’s annual conference that has grown from 175 to 250 in the last three years. Some of the latest happenings:
Freaky weather: 50 degrees the last week of July while Seattle was blistering. Have no fear, though, it’s back to normal: 80 degrees with a chance of snow.

2009 deals: hotels are booking 2010 like crazy but this year still has plenty of availability.$100 million goes a long way: the downtown Sheraton (previously Adam’s Mark) has undergone some incredible changes and many are still to come, including a 6,000 sq. ft. fitness center.

Closures: Sadly, we learned that our dine-around won’t include Alto, a wonderful Larimer Square restaurant that recently shuttered its doors.

It was great to experience old favorites, like the free 16th Street Shuttle and Enstrom’s Almond Toffee, and take up a friend on some recommendations (8 Rivers on Blake Street and a Max Evans at the Celtic, where all the decor – from the stained glass to the street signs – comes from Ireland).

We’ll be back before the event next year so stay tuned for more Denver developments!

Managing Underperformance

Thursday, June 18th, 2009

A good portion of what we do is managing vendor relations. Between the venue, audio-visual, travel agent, entertainment, transportation, etc., the communications can be overwhelming, expecially since they need to be continuous to make sure everything is on schedule.

During the proposal stage, service providers are typically communicative, thorough and enthusiastic, flush with the prospect of new business. There are times, however, when the rapid-fire communication will wane, post contract-signing.

As a vendor who handles a variety of events for multiple clients, we understand that project timelines often overlap. Our rule is that no more than 24 hours can pass without acknowledging the request and confirming it is being handled.

When vendors underperform, it’s important to remain calm and not rush to any conclusions that can lead to unnecessarily broken contracts. Most of the time, it just takes an honest conversation to reach an understanding.

1. Schedule a meeting with the primary contact, in person if possible, to review the status of the project.
2. Begin on common ground, mentioning tasks that have been completed well or you know the vendor has underway.
3. Be aware of the tone of your voice. Respectful discussions breed compromise and understanding.
4. Explain that each question or request is part of a larger context and impacts numerous tasks down the line.
5. Reset expectations. Review the current situation and outline areas or steps that need to change.
6. Ask for suggestions on how to make improvements.
7. Review written timelines and have both parties sign the document as a sign of good faith.

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